Terms of Service

"We", "us" and "StaffReady" mean the operator of StaffReady, based in Melbourne, Victoria, Australia. "You" means the agency that holds the account, and anyone you invite into it. By creating an account you confirm you are authorised to bind that agency.

These terms, together with our Privacy Policy, form the whole agreement between us.

A subscription to hosted software for running a staffing agency: worker records, credential tracking and expiry alerts, shift scheduling and offers, a worker portal, timesheets with facility approval, invoicing, and payroll exports.

We provide the tooling. We do not provide staffing, employment, legal, accounting or payroll services, and we are not a party to any arrangement between you, your workers and your facilities.

New agencies get 14 days free, with the Growth plan's worker cap. No card is required to start.

When the trial ends without a plan, your account becomes read-only: you can sign in, look at everything and export it, but not create or change records. Nothing is deleted. Pick a plan whenever you like and it is fully live again immediately.

Prices are in Australian dollars and exclude GST. Starter is $149 per month for 20 active workers, Growth $349 for 75, Pro $649 for 200. Annual plans are charged for ten months. An "active worker" is one whose status is Active. Adding workers beyond your plan's limit needs an upgrade.

• Subscriptions renew automatically until cancelled.
• Payment is by card through Stripe. We do not see or store your card number.
• You can cancel any time from Settings → Subscription. Cancellation takes effect at the end of the period you have paid for. There is no lock-in and no cancellation fee.
• We do not refund part-months, except where the Australian Consumer Law requires it.
• If a payment fails we will retry and email you. After a reasonable grace period an unpaid account becomes read-only rather than being deleted.
• We may change prices with 30 days' notice by email. A price rise never applies to a period you have already paid for.

You own everything you put into StaffReady. We claim no ownership of it and we do not sell it, share it with other customers, or use it to train machine-learning models.

We use it only to provide and support the service, as described in the Privacy Policy. We may publish aggregated, de-identified statistics that cannot identify you, your workers or your facilities.

You can export all of it at any time, including during a read-only period, from Settings → Agency. If you close your account we keep it for 14 days so you can change your mind, then destroy it permanently.

This is the most important clause in this document, and it reflects how the product actually works.

StaffReady records what you tell it, tracks expiry dates and shows you who is out of compliance. It is a register and a reminder system. It is not a verification service and it does not certify anybody.

• We do not check that a document is genuine. When a credential shows as "verified" in StaffReady, that records that someone in your agency marked it verified. It is not an assertion by us that the document is authentic or current.
• We do not connect to AHPRA, police check providers or any registration body. Confirming a registration against the source register remains your job.
• Reminders are a convenience, not a guarantee. Email can fail, be filtered or be delayed. You must not rely on StaffReady as your only control against placing a non-compliant worker.
• Your own licensing and legal obligations remain yours. Labour hire licensing in Victoria, Queensland, South Australia and the ACT; your obligations under the Fair Work Act, workplace health and safety law, aged care and NDIS quality standards; award and payroll correctness; insurance. We give you tooling and records to help. We do not assume any of these duties, and using StaffReady does not make you compliant with them.

Rates, hours, invoices and pay-run exports are calculated from what you enter and the rules you configure. Check them before you send an invoice or run payroll. You remain responsible for the accuracy of anything you issue.

You agree to:

• only upload personal information you are entitled to hold, with the consent or legal basis you need;
• keep account credentials secure, and remove team members who leave, promptly;
• give each person their own login, and not share one;
• use StaffReady only for lawful purposes connected with running your agency.

You must not:

• attempt to access another agency's data, or probe, scan or test our security without written permission (to report a vulnerability, email security@staffready.com.au, which we welcome);
• resell or white-label the service without our agreement;
• upload malware, or use the service to send unsolicited bulk messages;
• scrape or bulk-extract data by means other than the export tools we provide.

We may suspend an account that is being used this way, and will tell you why.

We aim for high availability and monitor the service continuously, but we do not offer a contractual uptime guarantee at these prices, and you should not treat StaffReady as safety-critical infrastructure. Planned maintenance is scheduled outside Australian business hours wherever possible.

Support is by email at support@staffready.com.au. How quickly we reply depends on your plan, as listed on the pricing page.

Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot lawfully be excluded. Our goods and services come with guarantees that cannot be excluded under it. Where we are permitted to limit our liability for breach of a consumer guarantee, our liability is limited to resupplying the service or paying the cost of resupply.

Subject to that:

• We are not liable for indirect or consequential loss, loss of profit, loss of business or loss of goodwill.
• We are not liable for a placement decision you make, a credential that turns out to be invalid, an invoice or pay run you issue, or a regulatory consequence for your agency. Section 6 explains why: those decisions are yours.
• Our total liability in any 12-month period is capped at the fees you paid us in that period.
• You are responsible for what your team and your workers do in your account.

You may stop at any time by cancelling and, if you want the data gone, deleting the agency.

We may suspend or terminate an account for material breach of these terms, or for non-payment after notice. Except where the law or a serious breach prevents it, we will give you 30 days' notice and a chance to export your data before terminating. If we discontinue StaffReady entirely, we will give at least 90 days' notice and keep exports working throughout.

We may update these terms. For material changes we will email the account owner at least 30 days before they take effect. If you do not accept a change, you may cancel before it applies. The current version is 2026-10-02.

These terms are governed by the laws of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria. Before starting proceedings, both of us agree to try to resolve the dispute by talking to each other first.

StaffReady
Melbourne, Victoria, Australia
General: hello@staffready.com.au
Support: support@staffready.com.au
Privacy: privacy@staffready.com.au